Frequently Asked Questions (FAQ)


Toggle Close What should I do if I cannot remember my username or password?   New
Toggle Close What should I do if I know my username and password, but am receiving an “Incorrect Username or Password” message?  New
Toggle Close What should I do if I am “locked out” of the site?  New
Toggle Close What should I do to login for the first time?  New
Toggle Close I am having trouble setting my password.  What are the password requirements?  New
Toggle Close Who should I contact if I am not involved in the pilot, but am interested in joining in the future?  New
Toggle Close The iLearnNYC site says that the system is not available.  Who should I call?  New
Toggle Close I see a vendor error message when I try to login.  Who should I call?  New
Toggle Close I can login to the vendor site, but I cannot access my course(s).  Who should I call?  New
Toggle Close Who should I contact for Technical Support?    New
Toggle Close Can I use my home/family computer to get to iLearnNYC?  New
Toggle Close Who should I call to troubleshoot remaining issues?  New